Faqs2020-07-22T15:15:39+10:00

FAQs

Answers to the most questions asked. If not, please contact us

How many images do I get in my printed pack/s?2020-07-05T11:05:04+10:00

All packs have ONE photo only reproduced throughout it as outlined on the website. If you have ordered multiple packs AND opted for the “Choose your Fav photo” option then you CAN apply other favourite photos into additional packs and merchandise. If ordering merchandise you can have other photos used for it. Strictly one photo is reproduced throughout a pre-paid pack though.

What if I don’t get paid and can’t pay for my order before the cut-off date?2020-07-05T11:06:18+10:00

Occasionally this happens and we understand families have budgets etc. If you would really like to order a pre paid pack or packs and don’t get paid till a certain date, please contact our head office either via email, or phone. We are happy to help were we can. But, please remember if no payment is made or credit cards decline on several occasions etc and no return contact has been made to our head office, orders will be cancelled and not eligible for pre paid pack discounts.

Can my school aged child or child who does not attend the centre be in the siblings photo?2020-07-05T11:10:35+10:00

Absolutely! If they are school aged we understand they need to get to school prior to at 8.30am or need to catch the daycare courtesy bus etc. Once we see that you have advised the child is school aged they will have priority on the morning of their nominated shoot. Newborn Siblings – 17 years are welcome regardless if they attend the Centre. Please note, Maximum of 4 children included in siblings pack. Additional children 5 or more will be an additional of $5 per additional child due to extra time etc to get that great shot.

Can I order merchandise but with another photo I love of my child?2019-09-11T06:19:16+10:00

ONLY if you have chosen the additional option to “choose your fav photo”, then you can choose any other loved image of your child for merchandise, additional prints or digital files etc. Otherwise, If you have not chosen this option there will only be the one image available that you have either seen on a Facebook Sneak Peek or when you have collected your pack on pack delivery day.

Can I order a pack for me and one for my ex partner or other family members?2020-07-05T11:14:35+10:00

You sure can! It is preferred that each parent complete a separate Online order or printed Order Form and will be treated individually if you so wish. If you are ordering on behalf of your Ex and think you will both be happy with the same photo etc and just want the order to be simple and straight forward, please just mark the quantity of 2 or 3 etc. Please note, orders CAN be treated as separate but you will just need to complete your own form.

Can I share a photo of my child or children on Facebook?2020-07-06T04:05:43+10:00

If you have requested the Free Facebook Sneak Peak then you can share the Watermarked/Low Resolution image on your Social Media. We do love to see the great comments, so if you tag those you want to share with, we get the added advantage of reading their lovely comments and how excited they are to see such a great photo.

Can I choose my fav photo of my child or children?2020-07-06T04:07:23+10:00

Yes, as we do offer the great extra of the $5 Choose Your Fav Photo option. Just request this on your Online order and we will email you a secure link showcasing all the photos taken during your Child/Children’s Kindy Beanz Photo Shoot. This option is ONLY on offer for ONLINE orders.

What if I want individual photos of my children PLUS a siblings photo?2020-07-06T04:19:49+10:00

Order a Child’s individual pack option by putting in your quantityof 1 (if 2 children just mark the number “2” if 3 children just mark the number “3” etc). We understand you are then ordering an individual pack for EACH of your children as multiple children’s names will appear on the ONE order, so no need to explain when ordering. THEN, this is important, you will then need to ONLY complete the quantity in the box for the $15 SIBS ADD ON PACK. (We offer the $15 sibs add-on pack in order to help make it more affordable for you). For example. If you want a $35 individual pack  of Suzie AND you want a $35 individual pack for her brother Tom AND you want one of them together you only order and pay an additional $15 for the Siblings Pack so the total comes to $85 (plus any other merchandise or Paypal charges etc). If unsure, please contact our Head Office to clarify, we are happy to help!

What if I only want a Siblings photo pack of my children, NOT individual photos?2020-07-05T11:36:42+10:00

Should you ONLY want photos of your Kiddos together (NO individual photos nor class photos etc) please choose the $30 Siblings Only pack (only of your children together). You can have up to 4 Siblings attend the group photo (they do not ALL need to attend the centre) but additional siblings (5+) are $5 each due to the additional time it takes to photograph many children and to get it right. The shoot days are incredibly busy already so we will need additional time to ensure we get a great Group shot for you.

What do I get if I order and pay by Thursday 6pm PRIOR to Photo Week?2020-07-05T11:41:45+10:00

Ordering ONLINE by Thursday 6pm PRIOR to Photo Week helps us to be super organized. As a thank you, we would like to give you a FREE set of wallet prints (per household) of either your child individually (if you only ordered an individual pack) or a set of Siblings wallets (if you ordered any siblings pack). If you are separated from a partner or ordering multiple packs for relatives etc, only one set of Wallet prints are included.

Can I just order over the phone or get a staff member/Director to complete my form?2020-07-05T11:46:16+10:00

Anything is possible of course, but it is preferred you either complete your own Online Order or the order form available at your Daycare Centre. In the past we have come across problems with incorrect spelling of names/packs ordered and disappointment when the Parent did not realize they could request the Facebook Sneak Peak or Choose Your Fav Photo option etc. It is in your best interest to complete your own order form.

When do you process my credit card payment for my order?2020-07-06T04:21:57+10:00

If you have completed an Order form from your Centre (not Online) then your Credit Card will be processed on Friday or Saturday prior to Shoot Week. If ordered DURING Photo week we will process on the day received, time permitting or the following day. Please note that Credit Cards have a $2 processing and handling fee.

What are my payment options for my order?2020-07-06T03:51:01+10:00

If ordering ONLINE you can pay via Bank Transfer (No Fees) or Paypal/Credit Card/Debit Card (Fees apply). If ordering via an Order Form from the Centre  you can pay via Bank Transfer (No Fees), Credit Card ($2 processing & handling fee) or Paypal ($2 processing & handling fee).

How do I Pre Pay my Order?2020-07-06T04:24:59+10:00

Please visit our Website www.bubbabeanz.com and go to the Online order page. When ordering online you will also enjoy the benefits of additional extras that are not on offer on the printed order forms at your Daycare Centre. Order Online and Ontime (by Thursday 6pm prior to your Centre’s Shoot Week) you will also receive a Free Set of Wallet Prints! Just a little “Thank You!” for helping us be super organized with our Shoot Schedule etc.

How long do you advertise the Pre Paid packs for?2020-07-06T04:27:46+10:00

Firstly we send your Centre digital advertising of “Save the Date” outlining the days we will be visiting your Centre (6-8 weeks prior). This is usually posted on their internal Social Media/Storypark etc. so Parents/Carers get to know quite some time in advance when Photo Week is coming. Then we advertise at your Centre for approx 2-3 weeks prior to shoot week, with advertising posters and information on how to order etc. Printed order forms are available for those who do not want to order online. Please be aware that no Facebook Sneak Peekz, Choose your Fav Photo Option or Free set of Wallet prints (if ordered by Thur 6pm prior to shoot week) are on offer for printed order forms.

Why do you do Pre Paid packages?2020-07-05T12:17:00+10:00

At Bubba Beanz Photography we pride ourselves on superior customer service, choices, unique options and being organized. By doing pre paid packs it allows us to ensure your entire order is taken care of, exactly as you would like. It also allows you to choose ONLINE options such as Choose your Fav Photo or a Facebook Sneak Peek, order merchandise and also to add to your order should you love what you see, which so often happens. We have found if it is left for Parents to contact us to look at ordering, it most likely won’t happen due to the crazy pace of life. So by ordering early and upfront we ensure that you do not miss out and we know what you want. We do the hard work behind the scenes and all you need to do is collect your photo Order and squeal with joy when you see the results. It just makes sense to do it this way so please trust us to take care of Business and produce the goods for you.

What if I don’t order a pack at all, will my child still be photographed?2019-09-11T06:03:19+10:00

Yes, ALL children will be photographed in order to appear in the Class Composite photo. If there are court orders or special reasons why you object to this, please let a staff member know prior to the shoots.

What is a Class Composite photo of my child’s class?2019-09-11T06:02:37+10:00

A class composite photo is a collection of the best head shots of each child, individually placed into a class photo image. This is not a class photo taken on only one day. The majority of centres prefer this method in order to include as many children in each class that can be photographed during the shoot days. This also avoid much stress to younger children who are not comfortable being forced to sit in certain areas and trying to be restrained especially if their parents are there. It is to stressful for children, parents, staff and also the photographer. It is best not to force upset on children just for their class photo.

How do I order a Pre Paid pack of my Child/Children?2020-07-06T04:34:33+10:00

Please go to www.bubbabeanz.com Look over Packs etc available and choose what you would like. If ordering ONLINE and ONTIME (by 6pm Thursday PRIOR to Photo Week), you will receive a Free Set of Wallet prints. You can also complete an Order form that is available from your Centre should you prefer. However they do not have additional options or offers (free Facebook Sneak Peekz, $5 Choose Your Fav Photo option or Free Set of Wallet Prints). Any questions etc please contact us, we are happy to help!